Return Policy of SAIKAS IT SOLUTION PRIVATE LIMITED

At SAIKAS IT SOLUTION PRIVATE LIMITED, we understand that there may be instances when our customers are not entirely satisfied with their purchase. We aim to make the return process as smooth and hassle-free as possible, ensuring that our customers can shop with confidence. Please carefully read our detailed Return Policy to understand how we handle returns and exchanges.

4.1 Eligibility for Returns

Timeframe: You are eligible to return most items purchased from our website within 7 days from the date of delivery.

Condition of Products: Products must be returned in their original, unused, and undamaged condition. All tags, labels, and packaging must be intact and unopened. If the product is used, damaged, or altered in any way, it will not be eligible for return.

Exceptions: Some products are non-returnable under certain circumstances. These include:

• Perishable goods (e.g., food items).
• Digital products or services, such as e-books, software, and downloadable content.
• Personalized products made according to your specifications (e.g., custom gifts or products).
• Products marked as "Final Sale" or "Non-returnable" on the product page.

4.2 Return Process

We strive to make the return process as simple as possible. Follow these steps to return a product:

Initiate the Return Request:

To start the return process, you need to contact us at saikasits@gmail.com within 7 days from the date of delivery. Please include the following details in your email:

• Order ID and product details (name, SKU, etc.).
• The reason for the return (e.g., defective, damaged, wrong item).
• Clear pictures of the product showing the issue (if applicable).

Return Approval:

Once we receive your return request, our customer support team will review the details. If the return request is approved, we will send you an email confirming the approval and provide instructions on how to proceed with the return.

Return Instructions:

In most cases, we will arrange a reverse pickup service at no extra cost to you. If we cannot offer a pickup service, we will provide instructions for you to return the product to our designated address.

Please pack the item securely to prevent any damage during the return shipment. Ensure that all original tags, labels, and packaging are included.

Inspection and Processing of Return:

After receiving the returned product, we will inspect it to ensure it meets the criteria mentioned above (unused, undamaged, and in its original condition). If the product passes the inspection, the return will be accepted.

4.3 Refunds After Return

Processing Time:

Refunds will be processed within 7-10 business days after the product is inspected and accepted. The refund will be issued to the original payment method used for the purchase.

Partial Refunds:

If the returned product is damaged, opened, or missing parts, we reserve the right to issue a partial refund or reject the return altogether. In such cases, you will be informed via email with the specific reason.

4.4 Return Shipping Charges

Free Return Shipping: If the return is due to a mistake on our part (e.g., defective product, wrong item shipped), we will bear the return shipping costs, and you will not be required to pay for return shipping.

Buyer Pays Return Shipping: In the case of change of mind or if the product does not meet your expectations, you are responsible for the return shipping costs.

4.5 Exchanges

If you wish to exchange a product for a different size, color, or model, you must follow the same procedure as a return. Once the original item is returned and refunded, you may place a new order for the exchange.